Products

Customer experience AI products, delivered and governed by North Bridge.

We deploy a proven CX AI product suite — voice agents, agent assist, analytics and support automation — integrated into your estate and measured from day one.

Contact centre AI
Before, during and after every conversation
Helix-CX platform

One platform across the whole conversation.

AI resolves most customer calls, with a human in the loop for the rest.

Before the call

VersaTalk™

Human-like AI voice agents

AI voice agents that handle inbound calls before they reach a human — answering, routing, booking and resolving routine requests.

During the call

VerSense™

Copilot for contact centres

Real-time agent assist that surfaces the right answer to your human agents while the conversation is live.

After every conversation

VerSight™

Contact centre intelligence analytics

CX analytics across every conversation — sentiment, themes, agent performance and what to fix next.

Product suite

Automation, network support and AI foundations.

Verset™

Omnichannel AI customer service

AI-powered service automation across web chat, WhatsApp and voice, with context carried between channels.

VersaNOC™

ISP network support automation

Automates first-line network support for ISPs and altnets — diagnostics, outage handling and ticket creation.

Helix-CX

The end-to-end CX platform

One platform bringing voice agents, agent assist and analytics together — AI handles most calls, humans handle the rest with a copilot on screen.

Bedrock™

AI foundation platform

Connects enterprise data, business systems and process layers to improve decision-making and execution.

Industry AI receptionists

Ready-made receptionists for professional practices.

Capture every call, book appointments and route enquiries 24/7.

L.E.X.I

Law firms

AI receptionist that captures enquiries, qualifies matters and books consultations.

D.E.N.I.S

Dental practices

AI receptionist for appointment booking, reminders and patient queries.

A.R.I.A

Accounting firms

AI receptionist handling client calls, routing and deadline-season overflow.

V.A.L

Veterinary practices

AI receptionist for bookings, triage questions and out-of-hours calls.

Not sure which product fits?

We'll map your call volumes and workflows to the right starting point.

Talk to us